Contractor Cents

Discover ideas, tactics, news, and information that matters to your contracting business and you. Increase productivity, profitability, customer and employee satisfaction.

Contractor Cents - Episode 240 - Customer Service

Posted on October 24th, 2022

Your phone system can be a wealth of information. I know you’re used to having
your software give you information about who called in response to a specific
marketing activity.
What if you could know how many calls weren’t answered…or how many times
calls were less than 10 second call. And yes, you are spying on your CSR’s. You
want to make sure your customers get taken care of and your phone gets
answered so you don’t lose potential revenue.
And yes, your phone system can do all of this for you. Stephen Price, CEO of Price
Telecom, tells you how.

Podcast Sponsor is Profitability Movement - https://profitability-movement.mn.co

Ruth King
Twitter - @RuthKing
 
Podcast Produced by
Nick Uttam
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